Mike (Hightower Electrical Contractors) is the type of contractor every homeowner should look for. He was very personable and extremely professional. Hightower Electrical installed my generator, and I think Mike did a great job. He did not take any short cuts and included all items in their proposal. There were no extras or additions required. Mike explained everything in details, and he took the time to show me the datails of my generator. We are very pleased with the service we received.
I did my homework. I got more than one estimate. I compared notes. I hired Hightower Electrical Contractors. In a word…AWESOME. Mike says this is the way he works all the time. My opinion is Mike and his crew went above and beyond, every step of the job. They did it right the first time, with safety in mind. They were neat and organized, cleaned up afterward, and made sure I was satisfied before they left. Mike reviewed the safety operation of the unit, the basics for a new owner, answered questions and made me comfortable with the system. Hightower will be my first (and only) call for future projects.
Start at the beginning. I wanted a whole house, auto-switch, natural gas generator. I checked reviews, researched generators & installation. EVERYONE said get a Generac. You’ll never regret it. So I scheduled estimates. The other companies came. They talked a good game, but forgot to mention a few important things that could cost me time and a lot of extra money. So, I contacted Generac customer service on their website, and they sent me Mike. First thing he explains about township requirements, gas company requirements. My house is a little older. Is the gas line to the street the right size, is the meter the right size? The gas company makes these decisions. (The other guys never mentioned this stuff.)
Mike walked through every step of the process, and answered every question I came up with and some I didn’t know to ask. While the other guys were talking the easy way or the fast way to do the job, Mike was talking the right way and the safest way, for the best results. Mike filed the township plans and permits, scheduled the inspections, and did the whole job soup to nuts. Awesome just about sums it up.
Hightower Electric installed our 22K Generac generator over the weekend and I can’t stop thinking about how stress free this project was…all because of Mike!
From our initial meeting Mike (which followed 4 other Generac dealer interviews) we found him to be a consummate professional. He was knowledgable; we found him to be a good listener, respectful of our needs, and courteous. At the conclusion of our interview my husband & I knew Mike was going to install our generator.
We couldn’t be happier. His work ethic is of the highest order and he completed the job in an efficient, timely & effective manner. Even though our installation presented some challenges Mike was always calm, always had a smile and we always felt that he would do whatever was required. He went the extra mile to correct something he found to be insufficient in our electrical panel…with no additional charge.
Once the installation was complete, Mike took a lot of time explaining the workings of our generator and how best we might to get to know our “Genny”.
This man is a jewel. If you are looking for a generic dealer, choosing Hightower Electric would be a very wise choice.